Privacy Policy
Effective Date: January 14, 2025 | Version 2.1
Introduction
Plato Industries Inc. ("Plato Tech," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This policy applies to all products, services, websites and apps provided by Plato Industries Inc., including enterprise services, developer platforms, and technical support.
This policy outlines our data practices and explains how we collect, use, protect, and share information about you. By using our services, you understand that we will collect and use your information as described in this policy.
Key Terms
To help you understand this policy, here are some key terms we use:
- Personal Data: Any information relating to an identified or identifiable natural person
- Processing: Any operation performed on personal data
- Services: All products, services, websites, and applications provided by Plato Tech
- Platform Data: Data collected or generated through the use of our software platforms
- Analytics Data: Information collected about how you interact with our services
Information Collection
Account and Profile Information
- Name and contact details
- Login credentials
- Professional or employment information
- Payment and billing information
- User preferences and settings
Service Usage Data
- Features and functions accessed
- Performance metrics
- Error reports and diagnostics
- User feedback and survey responses
Technical Data Collection
Our services automatically collect certain technical information including:
- IP addresses and device identifiers
- Browser type and settings
- Operating system information
- System logs and diagnostics
- API usage and integration data
- Performance metrics and crash reports
- Session duration and timing
We use industry-standard logging and analytics tools to collect this technical data, which helps us operate, maintain, and improve our services.
Use of Information
We use the collected information for the following purposes:
Service Delivery and Improvement
- Providing and personalizing our services
- Maintaining and improving service performance
- Developing new features and functionality
- Conducting research and analysis
Security and Compliance
- Protecting against security threats
- Verifying identity and access rights
- Monitoring for fraud and abuse
- Ensuring compliance with terms of service
Business Operations
- Processing payments and billing
- Customer support and communication
- Marketing and promotional activities
- Business analytics and reporting
Data Processing and Storage
We maintain industry-standard data processing practices including:
- Encrypted data transmission and storage
- Regular security audits and assessments
- Access controls and authentication
- Data backup and disaster recovery
- Data minimization and retention policies
Our primary data processing facilities are located in the United States, with potential backup and redundancy in other jurisdictions as required for service reliability.
Information Sharing
We share information with:
Service Providers
- Cloud hosting providers
- Payment processors
- Analytics services
- Customer support tools
Legal Requirements
- Court orders and legal process
- Government requests
- Protection of rights and safety
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes.
Security Measures
We implement comprehensive security measures including:
Technical Controls
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication
- Regular security patching and updates
- Network monitoring and intrusion detection
- Regular penetration testing
Organizational Controls
- Security awareness training
- Access control policies
- Security incident response procedures
- Regular security audits
User Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@platotechnology.com. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
International Data Transfers
We may transfer your information to other countries. When we do, we ensure appropriate safeguards are in place:
- EU Standard Contractual Clauses
- UK International Data Transfer Agreement
- Privacy Shield certification where applicable
- Data Processing Agreements
Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When personal information is no longer needed, it is securely deleted or anonymized.
Third-Party Services
Our services may integrate with or contain links to other services. We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies.
Third-party services we commonly integrate with include:
- Authentication providers
- Payment processors
- Analytics services
- Cloud storage providers
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain user sessions
- Remember user preferences
- Understand service usage
- Detect and prevent fraud
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit service functionality.
Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract with you
- Legal obligation
- Legitimate business interests
- Your consent
Where we rely on legitimate interests, we have carried out balancing tests to ensure your rights are protected.
Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on our website
- Updating the "Last Updated" date
- Sending an email notification for significant changes
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Information
For questions or concerns about this Privacy Policy or our data practices:
Plato Industries Inc.
Attn: Data Protection Officer
131 Continental Dr, Suite 305
Newark, DE 19713
Email: privacy@platotechnology.com
We will respond to your inquiry within 30 days.
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with any aspect of this policy, please do not use our services.
Last Updated: January 14, 2025 | Version: 2.1